Servicing & Support

Engineer support for workplace coffee systems

For urgent machine downtime, call now. For planned attendance, use the booking workflow below.

Call Now Book an engineer

Fix it now

Not brewing

Checking the machine water tank and capsule tray

Check tank fill level, capsule tray seating, and run a rinse cycle before booking a visit.

Leaking

Inspecting drip tray and machine seal area

Inspect drip tray and contact seals, then clean and dry all connection points.

Milk system or error code

Machine control panel showing maintenance menu

Run milk rinse and note displayed error codes so the engineer can triage accurately.

Knowledge base and FAQ

Explore support guidance before booking:

Engineer booking workflow

A specialist will respond within one business day.

1. Machine
2. Issue type
3. Issue detail
4. Site details
5. Availability

Step 1: Which machine do you have? Machine

Step 2: What’s happening?

Not brewing Leaking Milk system Error code Other

Step 3: Add details or error codes (optional) Issue details Machine serial number (optional)

Including the serial number helps us identify configuration and dispatch the right engineer parts.

Step 4: Where should the engineer attend? Company name Site address Postcode Site contact Email Phone

Step 5: Preferred dates and times Preferred date Preferred time window

I consent to the processing of this data for service delivery and support communication.

Request received. We will confirm your appointment by email and send a summary.

General support enquiries

For non-technical queries such as contracts, account changes, and rollout planning.

Company Contact Name Email Employees Location Interest Existing Lyreco customer Notes I consent to enquiry processing and contact regarding support options.

FAQ

Support process questions

How quickly can an engineer be dispatched?

Priority incidents are triaged immediately, with response scheduling based on location and machine criticality.

What information is needed for support?

Machine model, issue type, site postcode, and preferred attendance window help us route service quickly.