Servicing & Support
Let’s get your coffee
flowing again.
A little guidance can make all the difference. Find your machine and we’ll help you with cleaning, descaling and troubleshooting.
Find my machine- 01Choose your machine
Find the guides made for your model.
- 02Follow a video guide
Simple steps, at your own pace.
- 03Still need a hand?
Request an engineer after troubleshooting.
Start with your machine
Which machine do you have?
Choose your model to see the right guides.
Zenius
Compact coffee machine
View guides
Giorno Mini
Compact coffee machine
View guides
Momento Coffee
M100
View guides
Momento Coffee & Coffee
M200
View guides
Momento Coffee & Milk
M120
View guides
Momento
Black Series
View guides
Aguila
220
View guides
Aguila
440
View guides
Can’t find your machine or the right guide?
Customer care can help you identify your machine and work through the issue.
Ask for engineer supportYour machine
Nespresso Momento Coffee & Milk (M120)
Your selected guide
Descaling the Milk module
YouTube loads only when you choose to play a video.
What can we help with?
Choose a guide below.
Here to help
Prefer to speak to us?
It helps to be with your machine when you call.
FAQ
Support process questions
How quickly can an engineer be dispatched?
Our customer care team will review your request and help troubleshoot the issue. If an engineer is needed, attendance will depend on availability, your location and the nature of the fault.
What information is needed for support?
Please provide the machine model and serial number, the fault, your company name, site address, postcode or Eircode, country, and the machine’s location within the building, along with a contact name, email address and phone number.