Watches of Switzerland Group: A Luxury Retail Coffee Case Study

Across the Watches of Switzerland Group locations represented here, Nespresso Professional coffee machines have become part of the customer experience. Teams at Rolex Old Bond Street, Goldsmiths Liverpool, Mappin & Webb Regent Street and Watches of Switzerland Glasgow describe premium coffee as a considered part of the hospitality they offer.

The details that matter vary by showroom. Rolex highlights recipes at the touch of a button and an experience that complements its brand. Goldsmiths values intuitive operation, straightforward cleaning and coffee that customers enjoy while browsing. Mappin & Webb points to the machine’s design and coffee quality, while Watches of Switzerland Glasgow emphasises reliability, consistency and customer satisfaction.

Across the wider operation, Simon, Sarah and Sajal credit the account management support behind installations, new accounts and ongoing service. Their experience with the Nespresso M120 machines brings the story together: premium presentation for customers, practical day-to-day use for teams and support across locations.

ROLEX, OLD BOND STREET.

“The Nespresso Professional machine has been a fantastic addition to our new showroom. With all the recipes available at the touch of a button, it’s incredibly user-friendly and adds a touch of luxury that perfectly complements our brand. It’s not just a coffee machine—it’s part of the experience we offer our clients.”

GOLDSMITHS, LIVERPOOL.

“We’ve been thoroughly impressed with the machine’s performance. It’s intuitive and easy to use, which is ideal for our team, and our customers genuinely enjoy the premium coffee while browsing our jewellery collections. The fact that it’s so easy to clean and maintain makes it a perfect fit for our fast-paced retail environment.”

MAPPIN & WEBB, REGENT STREET.

“The machine has elevated our customer experience significantly. It’s sleek, stylish, and fits seamlessly into our boutique’s aesthetic. The coffee quality is exceptional, and it’s become a real talking point among our clientele. It’s clear that Nespresso understands the needs of luxury retail.”

WATCHES OF SWITZERLAND, GLASGOW.

“Since installing the Nespresso Professional machine, we’ve noticed a real uplift in customer satisfaction. It’s reliable, delivers consistent quality, and adds a premium touch to our service offering. It’s more than just coffee—it’s part of the hospitality we pride ourselves on.”

RETAIL OPERATIONS TEAM – SIMON, SARAH & SAJAL.

“The service we’ve received from our account manager has been absolutely amazing! From installations and new accounts to ongoing support, everything has been seamless. The Nespresso M120 Machines have genuinely enhanced the customer experience across our locations. We’re delighted with the results—hats off to Kel!”