Gilbanks: Premium Workplace Coffee with Nespresso Professional

At Nespresso Professional, we believe that a great cup of coffee is more than just a morning ritual; it is a cornerstone of the modern workplace. This month, we are shining a spotlight on Gilbanks, a premium serviced office provider that has partnered with Nespresso Professional.

We sat down with Lisa Walton, Operations Manager at Gilbanks, to discuss how the team integrates Nespresso Professional machines into its luxury office environments and why Gilbanks chose us to help deliver excellence.

What factors do you consider when choosing coffee?

Lisa Walton: At Gilbanks, customer experience is one of the most important drivers within the business. As a premium serviced office provider, coffee is a huge part of our customers’ day-to-day experience. When considering our coffee offering, we were most interested in taste, range, quality and sustainability.

Your establishment features Nespresso Professional products. What made you select the brand?

Lisa Walton: After a lot of coffee tastings and machine viewings, we felt that Nespresso most aligned with the Gilbanks brand and our customers’ expectations. Using pods creates consistency, which allows us to guarantee a good cup of coffee—especially first thing in the morning!

Which Nespresso machine do you use, and why did you choose it for your business?

Lisa Walton: We use the Aguila machine in our Club Lounges. This machine offers our customers a barista experience, bringing quality and accessibility to all. The machines are reliable and easy to maintain, and they instantly elevate our members’ experience.

How has working with Nespresso influenced your coffee offering?

Lisa Walton: Offering great coffee is something to be proud of. We are the first to point out our Nespresso machines to new customers and readily guide them through our pod selections. We proudly offer drinks on arrival to our visitors because we understand that first impressions count. Using the Nespresso machines allows us to do this seamlessly.

What are the advantages of using Nespresso compared with other solutions?

Lisa Walton: Offering Nespresso coffee to our customers allows us to provide a diverse range of roasts so that we can accommodate individual tastes and preferences. This alone enhances the experience. We also find that the service delivery from the Nespresso Professional team most closely aligns with our own brand values and operational standards. We are committed to excellence, and there is no doubt that this is what Nespresso provides.

Transform your hospitality offering

At Nespresso Professional, we provide more than just coffee; we provide the tools to transform your hospitality offering:

• Seasonal versatility: Our wide range of capsules allows you to adapt your menu to the weather and your guests’ evolving tastes.
• Sustainability: Enjoy the summer responsibly with our fully recyclable aluminium capsules.
• Tailored support: Our Nespresso advisors are on hand to help you curate the perfect seasonal menu, from classic iced lattes to sophisticated coffee cocktails.

Explore our range of coffee machines to find your perfect match, or book your personalised coffee experience today to discover what Nespresso can do for your business.